Frequently Asked Questions
Question | Answer |
|---|---|
What can I do to prepare for my initial appointment? | ● Recall past psychiatric medications used, side effects and length of treatment ● Be prepared to discuss family history of mental illness ● Names and dosage of current medications ● Complete patient intake forms ahead of your appointment to maximize your appointment |
Which previous labs and diagnostic reports can I send prior to my appointment? | ● EKG ● Complete Blood Count (Hemoglobin, Hematocrit, White Blood Cells, Platelets) ● Basic Metabolic Panel (BUN, Creatine, Glucose, Potassium, Chloride, and Sodium) ● Lipid Panel (Cholesterol, Triglycerides, HDL, LDL) ● Thyroid Panel ● Liver Panel (AST, ALT) |
What is the importance of having labs and diagnostics sent? | Allows us to provide you with the appropriate treatment |
Can I call in for refills outside of appointments? | Refills are taken care of during scheduled appointments but there will be a $40 refill request fee if you need a refill outside of your regular appointment so please plan accordingly |
If I have letters and documents needed to be filled, what is the policy regarding them? | Contact Genesis Psychiatric Solutions for more information |
What is the best form of communication with Dr. Ifeanyi Olele? | Through the patient portal |
If I am having an emergency or crisis episode what should I do? | Call 911 or go to your nearest hospital emergency room |
Does Dr. Ifeanyi Olele participate in the perscription drug monitoring program? | Yes, he will be able to review use of controlled substances past and present |
What are the policies for late appointments/no-shows? | ● If you know you will be late to an appointment, you may call the office to switch your appointment to a telepsychiatry appointment as long as this is done no later than 10 minutes before your scheduled appointment ● If you end up missing the entire appointment, you will be charged for the entire visit |
Why don't you accept insurance? | Dr. Ifeanyi Olele is considered an “out-of-network” provider for these reasons: ● Confidentiality: some insurance plans require extensive and confidential information about the patient before they approve services ● Freedom for you to choose the provider that is a good fit for you ● Gives the provider more time with the patient Genesis Psychiatric Solutions will provide you with a superbill at your request listing the billing codes of your visit that you can submit to your insurance company for reimbursement |
If you have any additional questions please contact Genesis Psychiatric Solutions
